1. General Provisions
1.1. These Terms & Conditions govern the use of services provided by Smart Support AI, available at smartsupportai.uk.
1.2. By using Smart Support AI services, the user agrees to these Terms & Conditions.
1.3. Smart Support AI provides customer service automation, online booking systems, and integrations with communication platforms.
2. Scope of Services
2.1. Smart Support AI offers the following services:
a) Customer service automation (AI chatbots, automated responses).
b) Integration with WhatsApp, Facebook, Instagram.
c) Automated booking and scheduling systems.
d) Email and SMS marketing automation.
e) Business workflow optimization.
2.2. The services may be tailored to meet the specific needs of individual clients.
3. Conditions of Service Use
3.1. The user agrees to provide accurate information when registering and using the services.
3.2. Smart Support AI reserves the right to refuse service if the user violates these Terms & Conditions.
3.3. The client is responsible for ensuring that the services are used legally and in accordance with applicable regulations.
4. Payments & Subscription
4.1. Smart Support AI services are offered on a subscription basis or as a one-time payment, as outlined on the website.
4.2. Payments must be made using accepted payment methods listed on the website.
4.3. Failure to make a payment on time may result in service suspension.
5. Refunds & Cancellation
5.1. Clients may cancel their subscription according to the terms stated in the service offer.
5.2. Refunds are only granted in specific cases where the service does not meet the agreed terms.
6. Smart Support AI’s Liability
6.1. Smart Support AI is not responsible for damages resulting from the improper use of its services.
6.2. While Smart Support AI strives to provide uninterrupted service, 100% uptime is not guaranteed.
6.3. In case of service disruptions or technical issues, users will be informed about the estimated resolution time.
7. Data Protection & Privacy
7.1. Smart Support AI complies with applicable data protection laws to ensure the security of user data.
7.2. Detailed information on data processing can be found in the Privacy Policy.
8. Changes to the Terms & Conditions
8.1. Smart Support AI reserves the right to modify these Terms & Conditions at any time.
8.2. Users will be notified of any changes via the website.
9. Final Provisions
9.1. Any matters not covered in these Terms & Conditions are governed by UK law.
9.2. Any disputes arising from the use of Smart Support AI services shall be resolved by the competent courts in the United Kingdom.